

Overview
Patient education is a crucial pillar in achieving better and ideal patient outcomes. For therapeutic
management to be effective, educating patients about their illness diagnosis, prognosis, treatment options
and side effects is key for patients to be able to build trust and rapport with their healthcare providers.
Medication counseling is a vital component of patient education. Its goal is not only to impart
information but also to improve medication adherence by identifying barriers to compliance and addressing
patient concerns.
This e-learning module discusses the important role that pharmacists play in
medication counseling and provides some strategies on how to improve communication skills in empowering
patients to actively manage their health in community pharmacy settings.
At the end of this learning module, participants should be able to:
Keywords: medication counseling, community pharmacy, medication safety, patient education, communication skills, community care pharmacy, patient teaching, role of community pharmacist