Learning outcomes

Upon completion of the educational activity, participants should be able to:

• Understand the latest developments and thinking around improving patient outcomes through building a culture of patient safety
• Understand possible sources of bias and how it can be lessened to improve decision-making
• Gain insight into the meaningful application of a patient-focused, family-centered lens on the provision of healthcare

Topics covered

• Human Factors: How Bias Can Lead to Incorrect Decision Making
• What is human factor
• Role of heuristics and bias in decision making in clinical practice
• De-biasing techniques for incorporating in the operational part of a primary care work system
• Patient and Family Engagement in Patient Safety
• Patient and Family Engagement in Patient Safety: Where, What, Why and How does it look like
• Evidence of Patient and Family Engagement in Patient Safety
• Guidance for Patient and Family Engagement in Patient Safety